A clear next step when the app is not enough.

Contact

Device requirements

Pace is built for iPhone and iPad running iOS or iPadOS 26.0 or later. English and German interfaces are included; the app is available in English-language storefronts and Germany.

Purchase and restore

Pace Premium is offered as monthly or annual auto-renewing access. Weeks 4–15 and the safety-centred free core remain available without Premium; weeks 16–42, deeper chosen context and advanced companion tools are included while Premium is active. Apple shows the exact local price, period and renewal terms before purchase.

Use Restore Purchases inside Pace with the Apple Account used for Premium. A verified earlier lifetime entitlement remains restorable for previous purchasers but is not offered as a new purchase.

Trying Premium, payment problems and “could not be opened”

From version 1.1 you can choose one Premium week (16–42) to read in full, free, and keep. Open the week guide, move to the week you want and choose “Read week … free”. The choice cannot be changed afterwards, and “Delete all local data” resets it.

If a renewal payment fails, Pace shows a notice in Privacy & settings with a button to Apple’s subscription settings, where you can update your payment method. During an Apple grace period your access continues. A purchase waiting for family approval unlocks by itself once it is approved.

If Pace ever says your saved information could not be opened, nothing has been overwritten and Pace stops saving until you decide. Try again after restarting the phone, or restore from a recovery file. “Start fresh” keeps the unreadable file aside rather than deleting it. Please write to us before starting fresh if your records matter to you.

Widgets, the Lock Screen timer and Siri

From version 1.1, add the Pace widget from the Home Screen or Lock Screen widget gallery. The widgets are shortcuts to “Help now” and “Log how I feel” and show nothing about you. The optional Lock Screen timer is switched on inside the timer itself and requires Live Activities to be allowed for Pace in iOS Settings. Siri and Shortcuts offer “Open Help now”, “Log how I feel” and “Start contraction timer”.

Moving to a new phone

Apple device backup or direct migration may carry protected Pace data when enabled and available. Pace does not provide live cloud sync or confirm that an Apple backup completed.

For a second path, open Privacy & settings → Move to another phone and create an encrypted recovery file. Save its separate recovery code somewhere trusted. Restoring replaces the Pace data currently on the destination device after a preview and confirmation.

Privacy lock or reminders are not working

Check the relevant iOS setting for Pace. The privacy lock relies on the authentication configured for the device. Reminders require notification permission and remain local to iOS. If a problem continues, include your device model, iOS version and the screen where it happened—never send symptoms or private tracker content unless you deliberately want it in the support email.

Useful pages

• Safety and wellness boundaries
• Privacy overview
• Accessibility implementation
• Sources and evidence receipts