Support · human help
A clear next step when the app is not enough.
Contact
Product and billingsupport@mamabloom.app
Privacyprivacy@mamabloom.app
Securitysecurity@mamabloom.app
CompanyMama Bloom UG (haftungsbeschränkt), Oskarstr. 14, 01219 Dresden, Germany
Device requirements
Pace is built for iPhone and iPad running iOS or iPadOS 26.0 or later. English and German interfaces are included; the app is available in English-language storefronts and Germany.
Purchase and restore
Pace Premium is offered as monthly or annual auto-renewing access. Weeks 4–15 and the safety-centred free core remain available without Premium; weeks 16–42, deeper chosen context and advanced companion tools are included while Premium is active. Apple shows the exact local price, period and renewal terms before purchase.
Use Restore Purchases inside Pace with the Apple Account used for Premium. A verified earlier lifetime entitlement remains restorable for previous purchasers but is not offered as a new purchase.
Moving to a new phone
Apple device backup or direct migration may carry protected Pace data when enabled and available. Pace does not provide live cloud sync or confirm that an Apple backup completed.
For a second path, open Privacy & settings → Move to another phone and create an encrypted recovery file. Save its separate recovery code somewhere trusted. Restoring replaces the Pace data currently on the destination device after a preview and confirmation.
Privacy lock or reminders are not working
Check the relevant iOS setting for Pace. The privacy lock relies on the authentication configured for the device. Reminders require notification permission and remain local to iOS. If a problem continues, include your device model, iOS version and the screen where it happened—never send symptoms or private tracker content unless you deliberately want it in the support email.